Is my reservation guaranteed?

Yes, once we make a reservation for you, the equipment reserved is removed from our available inventory and is held exclusively for you.  We guarantee that if you make a reservation we will always have your order prepped and ready to go at the time and date we agreed upon.  From time to time we may experience conflicts in availability, if this should arise, we will always do our best to substitute and/or upgrade your rental equipment at no extra cost.  Any and all equipment substitutions will be discussed and communicated to you prior to your rental pick-up date/time.  We maintain our promise to you as our client, that we will always give our utmost care and concern for the well being of your event, regardless of size or scope.